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FREQUENTLY ASKED QUESTIONS

Please note that these are basic answers to frequently asked questions. If you require more details on our rules and regulations, please visit the Terms and Conditions page.


How do I become a member? How do I register?

Click on the Register button and enter your mobile number. After submitting, you will receive your password/PIN in an SMS message on the mobile number you registered with. Log in using your mobile number and password/PIN. You are now a Castlebet LITE member!

How do I add funds to my account?

We currently have 7 methods for you to add funds to your account.

  • MTN Mobile Money
  • Airtel Mobile Money
  • Zamtel Kwacha
  • FNB eWallet
  • FNB Pay2Cell
  • FNB Bank Transfer
  • Zanaco Bank Transfer

To read about these payment methods in more detail, click here go to the Deposit page.

How do I withdraw my winnings?

In order to make a withdrawal, you must fill in the withdrawals form by clicking here (you must be logged in to your account). Simply fill in the amount you wish to withdraw. Then select MTN or Airtel. For added security, you will be asked for your password. Your withdrawal request will be processed within minutes. Withdrawals are usually processed within 5 to 10 minutes.

How do I bet?

Once you have an account, you need to deposit money into your account. Please refer to the deposits page on our website here for all the details on depositing money. You need to make sure you have enough funds in your account to make the bet. Minimum bet is K1. Once the funds appear on your account, you can start to bet. Go to the sport and matches you want to bet on and simply click on each selection you want to add to your bet, and it automatically fills up your bet slip with your selections. Once you complete your bet slip, you enter your stake and submit the bet.

What happens when my bet wins?

When your bet wins, the winnings will automatically be added to your online account. If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body.

What is the minimum stake I can have on a bet?

The minimum stake on a bet is K1.

What is the maximum payout on a bet?

The maximum payout on any betslip and/or account is K800,000 per day. If your bet payout calculation exceeds the maximum amount, you will only be paid out K800,000.

What is the maximum number of selections/teams I can include in my bet slip?

The maximum number of selections/teams you can add to your betslip is 35 for a multiple bet. For system bets, the maximum number of selections/teams you can add to your betslip is 14, with a maximum of 25,000 combinations.

What is the minimum number of selections/teams I can include in my bet slip?

The minimum number of selections/teams in your bet slip is 1.

What happens if a match I’m betting on is postponed or cancelled?

All cancelled and postponed matches are kept pending until the end of the next calendar day in the country where the match is being played and where the event is resumed, from the point and the score of the interruption (or re-start). It will be settled on the result if normal time is played.

If the match is not played (or replayed) by the end of the next calendar day of the originally scheduled match, the selection will be made void. In the case of a single bet, the stake will be refunded. In the case of a multiple bet, the selection will be considered a winner at odds of 1.00.

How do I change my password?

After logging in, go to Account and click on Details. This takes you to your profile details. You can change most of your details here. At the bottom of that page, you can change your password.

If you can’t access this area or you can’t get it to work, please contact our helpdesk on any of the helpdesk methods on our website. A helpdesk operator will help you change your password.

How does CASH OUT work?

Cash out allows you to get money back on your bet before the event you are betting on is over. The amount of money you get back is determined at the time of cashing out and will depend upon the current likelihood of the bet winning – so it could be greater or less than the initial stake. On pre-match bets, Castlebet LITE offers the exclusive option of a 100% cash out for the first 5 minutes. When you place your bet, if it's eligible for Cash Out, you will see a Cash Out icon in the My Bets section and in your bet history. Please note that not all bets are eligible for Cash Out.

If your bet is eligible for Cash Out, pressing the Cash Out button for the bet will settle the bet. The amount listed in the Cash Out button will be credited to your account and the bet will be considered settled. If you have placed a K100 that has the potential to win K1,000, but you cash it out when early when the Cash Out amount is K200, you will be credited K200, regardless of whether the bet ends up a winner or loser. Once the bet is cashed out, it is no longer a running bet.

How do I place a multiple bet?

In order to place a multiple bet, you must add all your teams to the betslip first. To do so, simply navigate to the match you want to bet on and click on the selection you require to add it to your betslip. Once done, navigate to the other matches you want to bet on and click on the selections you want to add to your betslip. Each selection you click on will be added to the previous selections you chose. You can see your betslip getting populated by more and more matches as you select them. Once you are happy with your bet, enter your stake in stake box and submit.

How does Handicap betting work?

Handicap means you give the team you select a head start (or disadvantage) by the number of goals you select in handicap. Positive handicap means you give them an advantage. Handicap +2 means you give the team you select a 2 goal advantage, so you add 2 goals to their number of goals. A negative handicap means you subtract the number of goals from their goals. Examples. You bet Handicap (+2) on West Ham to beat Arsenal. West Ham lose 1-2, but the handicap +2 result means you add 2 goals to the West Ham goals, which makes the handicap (+2) score 3-2 for West Ham. So your bet is a winner. If you bet (-2) handicap on West Ham to beat Arsenal and West Ham win 3-0, you subtract 2 goals from West Hams goals. This makes the handicap (-2) result 1-0 for West Ham. And your bet is a winner.
In 3-way handicaps, you have the option of the draw. So if you bet on West Ham Handicap (-1) Draw, then West Ham must win by exactly 1 goal (result 1-0, 2-1, 3-2 etc..) for your bet to win the handicap draw. In this case, subtracting one goal from West Hams goals will make the handicap result a draw.
In 2-way handicaps, if you see a .5 in the handicap amount (-3.5,-2.5, -1.5, -0.5 or +0.5, +1.5, +2.5, +3.5) you don’t have the option of the draw. If there is no .5 in the 2-way handicap (-3,-2, -1 or +1, +2, +3) and the handicap result is a draw, then the selection is void. In a single bet, you get refunded, in a multiple bet, the selection is voided.

What are system bets?

A system bet divides your bet into a many bets, allowing some of your selections to be losers, but still having a winning bet depending on the type of system you choose. For example, if you have 4 matches in your bet and you select system 3, this will split your bet into 4 separate bets. In effect, one of your selections can lose and you’ll still get a payout on your bet. For example, If you add 4 teams to your betslip (teams A, B, C and D) and have a system 3 bet for K100, This will split your bet into 4 bets for K25 each. Your 4 bets will be as follows:
A,B,C K25
A,B,D K25
A,C,D K25
B,C,D K25
If all 4 teams win, then all 4 bets will have a payout. If Team A loses, then any of the bets without Team A in them will be winners. In this example, B,C,D for K25 will be a winner, but the other 3 bets will be losers.
The type of systems available for your bet depends on how many teams you add to your bet. If you have 6 teams in your bet, you can have a system 2, system 3, system 4 or system 5. Each system will split your bet into a different number of bets. System 2 for a 6 team bet will split your bet into 15 bets. System 3 for a 6 team bet will split your bet into 20 bets. System 4 for a 6 team bet will split your bet into 15 bets. System 5 for a 6 team bet will split your bet into 6 bets.

How can I contact you to ask a question?

Our helpdesk is operational 24 hours a day, 7 days a week. There are various methods of contacting us. The quickest way is to phone us on any of our helpdesk numbers listed on our website. These can be found on our Contact page. You can also send us a message on Whatsapp or Viber on +260 964 141 488. Another way to contact our helpdesk is by clicking on the CHAT ONLINE link on our desktop website. This will open up a chat box. Please select Zambia Live Support and enter your name and opening message in the supplied boxes. Then click on Start Chat to chat to one of our helpdesk operators. In addition to this, you can always email us on [email protected]